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Improve your brand’s omnichannel leadership versus your direct competitors

  • How do physicians rate the overall omnichannel engagement quality of your brand vs competition?

  • Which strategic channel and content decisions should you take to boost customer experience and business impact?

  • Which content attributes should you prioritize?

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Give your brand the direction it needs. Put Cx Benchmark to work for you

  • Delivers HCP customer experience insights on your brand and up to six competitors

  • Covers 35 individual channels, plus channel and content attributes and overall brand benchmark KPIs, including NPS, CES and overall Cx

  • Report includes up to 50 pages full of actionable benchmarking research

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Navigator CX Benchmark enabled me to compare omnichannel and CX effectiveness across different local operating companies and set global priorities for the future. By running it at regular time intervals, I can truly monitor the impact of the changes I made following the insights provided.

Global CX Leader — Top 5 pharma company

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What's new in 2024?

We’ve launched several new design and functionality updates for improved usability and even more evidence-based benchmarking insights, including:

 

  • New channels: including Rep/AM instant messaging, Virtual and F2F speaker programmes, and Pharma symposium (plus new ‘Cross-functional’ category)

  • Improved structure & content flow

  • Improved KPI and Channel attributes research

  • Numerous new insights and improved charts/visualizations, including Prescription intent, Digital satisfaction and Channel frequency

For more information, please contact your account manager or request a demo call via the form below!

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IS PURELY INTERNAL BENCHMARKING LEAVING YOU IN THE DARK?

Ready to benchmark your brand for omnichannel excellence leadership? Watch this short introduction video to Navigator365™ Cx Benchmark and find out more about the benefits of actionable customer and competitor insights.

“Navigator365™ Cx Benchmark enabled me to compare omnichannel and Cx effectiveness across different local operating companies and set global priorities for the future. By running it at regular time intervals, I can truly monitor the impact of the changes I made following the insights provided.” 

 Global Cx leader at a top 5 pharma company

"Navigator365™ Cx Benchmark has transformed our omnichannel strategy by revealing crucial insights into how customers view our brand's engagement compared to our competitors, while the clear guidance allows us to set informed priorities for ongoing improvement. A truly essential tool for any pharma brand focused on elevating CX."

Global Cx Leader, Top 10 Pharma Company

Navigator365™ offers you all the tools and evidence to answer your key business questions and deliver a signature customer experience

As part of the Navigator365™ product suite, Navigator365™ Cx Benchmark leverages almost 10 years of industry-leading Navigator expertise – with a global footprint and unparalleled technology base.

Book a 30-minute call with one of our omnichannel experts

Learn how Navigator365™ Cx Benchmark can help you improve your brand’s omnichannel leadership & customer experience versus your direct competitors!

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