End-to-end omnichannel solutions

Omnichannel Health Check is our optimized framework for measuring omnichannel maturity. Whether your organization is new to omnichannel or you are leaders with digital experience searching for a competitive advantage, our in-depth health check will focus on 10 key areas, important for omnichannel customer engagement, willquickly identify areas for prioritization and will suggest follow-up actions, services & data to help remediate existing gaps.

Our strategic consulting services—fueled by the latest HCP and industry insights from our Navigator365™ research—can help you develop a dynamic and executable omnichannel customer engagement strategy that puts the customer at the centre of every interaction.

Organisations often struggle to measure omnichannel campaign impact due to uncertainties in choosing metrics, evaluating measurement methods, and applying insights from channels. We can help by analysing feasibility, implementing omnichannel impact measurement strategies, and providing continuous guidance based on the latest insights.

Despite pharma’s investment in digital, satisfaction with the outcomes from HCPs and pharma has plateaued (Maturometer™). We offer a range of solutions to help your organisation and teams enhance their skills to better utilise existing assets and platforms, and amplify your omnichannel campaigns’ impact.

For pharma marketers, many of whom have never launched a product before, the product landscape looks increasingly crowded—and unforgiving. Building on our deep omnichannel and launch expertise, we have created a robust framework that enables you to design and execute an evidence-based omnichannel customer engagement launch strategy.