End-to-end omnichannel solutions

Our strategic consulting services – fueled by the latest HCP & industry insights from our Navigator365 research – can help you develop a dynamic and executable omnichannel customer engagement strategy that puts the customer at the centre of every interaction.

Organizations often struggle to measure omnichannel campaign impact due to uncertainties in choosing metrics, evaluating measurement methods, and applying insights from channels. We can help by analyzing feasibility, implementing omnichannel impact measurement strategies, and providing continuous guidance based on the latest insights.

Despite pharma’s investment in digital, satisfaction with the outcomes from HCPs and pharma has plateaued (Maturometer™). We offer a range of solutions to help your organization and teams enhance their skills to better utilize existing assets and platforms, and amplify your omnichannel campaigns’ impact.

For pharma marketers, many of whom have never launched a product before, the product landscape looks increasingly crowded – and unforgiving. Building on our deep omnichannel and launch expertise, we have created a robust framework that enables you to design and execute an evidence-based omnichannel customer engagement launch strategy.

Navigator365 Core collates our research on the omnichannel preferences and behaviour of over 65,000 physicians in over 25 therapeutic areas worldwide. These 50 million+ datapoints are utilized by our consultants to substantiate their strategic recommendations and are accessible via a cloud-based platform through interactive tools and reports.

Turn strategic thinking into practical campaign planning! Fuelled by powerful insights from Navigator365 Core, the Planner companion tool helps you build a robust omnichannel plan.

Benchmark your brand for omnichannel leadership! Navigator365 Cx Benchmark offers a wealth of actionable benchmarking insights to help you take the right strategic channel and content optimization decisions versus your key competitors.

Despite the need for life science companies to move beyond the offlinecustomer engagement model, digital transformation continues to move slowly. Our Omnitopia ‘serious game’ simulates the experience of planning and executing an omnichannel campaign in a competitive setting, helping to boost your teams’ knowledge, skills and mindset.

An in-house Maturometer assessment allows you to measure and benchmark your company’s omnichannel maturity – internally and against our historic database – and prioritize key areas of digital transformation for future progress and competitive advantage. Book a call with our experts to find out more.