Our people work hard, and they do it together.
What We’re Doing
Sickle Cell Disease Cell & Gene Therapy Model
Erin Lopata | PharmD, MPH
340B Program Updates and State Policies
Dominic Galante, MD | Chief Medical Officer | Access Experience Team
Reimbursement Challenges in Oncology
Christy Banach | Senior Director, Access Experience Team | Market Access
The best way to learn is to do
Despite the need for life science companies to move beyond the offline customer engagement model, digital transformation in sales, marketing and medical continues to move slowly.
Learning is essential when it comes to boosting your customer engagement teams’ knowledge, skills and mindset. But we do our best learning by doing – and this is where Omnitopia™ comes in.
Omnitopia™ is an online multiplayer game that aims to help participants to better understand the key concepts of evidence-driven omnichannel customer engagement
Simulate the experience of planning and executing a real omnichannel campaign
Omnitopia™ effectively simulates the experience of planning and executing a real omnichannel campaign in a truly competitive setting.
- Learn the guiding principles of omnichannel customer engagement in a classroom or virtual setting by doing
- Face real-life dilemmas, so that insights can be applied
- Experience immediate effects of choices
- Have a shared, fun and engaging learning experience
There were aspects of the interactions we have digitally with our customers that we didn't quite understand. But after playing the game, it was much clearer how to strategically plan and also how to measure and adapt accordingly
Commercial — Top 10 biopharma company
Experiment and learn in a safe but engaging environment
The game is played in a series of rounds – during which players progressively learn more about the environment and the key principles of omnichannel engagement – and built around a solid process from strategy to tactics covering 5 strategic dimensions.
In Omnitopia™, players are encouraged to experiment and learn – with dashboards displaying the outcomes from the choices you make. This instant feedback can help you to become more agile in planning and execution tracking.
3 games for 3 different settings
Each designed to boost participant’s skills and mindset when it comes to omnichannel engagement in a specific setting.
Omnitopia™ Commercial
Prepare for the launch of a key brand by creating a plan that will generate strong customer engagement and boost sales and market share in the most cost-effective way.
- Designed for commercial cross-functional teams
- Launch scenario
- Commercial KPIs
Omnitopia™ Medical
Raise the scientific knowledge level of your customers through superior customer engagement during the pre-launch phase of a new product.
- Designed for medical teams
- Pre-launch scenario
- Medical KPIs
Omnitopia™ Field Commercial
Orchestrate various offline and digital channels alongside the available face-to-face capacity to generate strong customer experience and engagement in support of a new product launch.
- Designed for field commercial staff
- Launch scenario
- Commercial KPIs
A fun way to gain further insight regarding the benefits of omnichannel interactions with HCPs and the outcomes from each type of interactions… It also allowed us to gain an interesting perspective as to the most appropriate mix of channels while considering the ROI
Field Commercial — Top 10 biopharma company
Omnitopia — Capability-building at scale in the next normal
Watch this 1-minute introduction to Omnitopia™
The basic [omnichannel] concepts have been taught before, but laying that foundation and then applying it in a gamified manner really challenged our team and helped us understand the intricacies
Medical — Top 10 biopharma company
“There were aspects of the interactions we have digitally with our customers that we didn't quite understand. But after playing the game, it was much clearer how to strategically plan and also how to measure and adapt accordingly”
Commercial Top 10 biopharma company
“The basic [omnichannel] concepts have been taught before, but laying that foundation and then applying it in a gamified manner really challenged our team and helped us understand the intricacies”
Medical Top 10 biopharma company
“A fun way to gain further insight regarding the benefits of omnichannel interactions with HCPs and the outcomes from each type of interactions… It also allowed us to gain an interesting perspective as to the most appropriate mix of channels while considering the ROI”
Field Commercial Top 10 biopharma company
Book a 30-minute call with one of our omnichannel experts
Ask to speak to one of our experts about how Omnitopia™ can help develop the strategic skills and mindset you and your team need to conquer the hearts of your customers in the omnichannel age.