Improve your brand’s omnichannel leadership versus your direct competitors
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How do physicians rate the overall omnichannel engagement quality of your brand vs competition?
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Which strategic channel and content decisions should you take to boost customer experience and business impact?
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Which content attributes should you prioritize?
Give your brand the direction it needs. Put Cx Benchmark to work for you
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Delivers HCP customer experience insights on your brand and up to 6 competitors
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Covers 35 individual channels, plus channel and content attributes and overall brand benchmark KPIs, including NPS, CES and overall Cx
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Report includes up to 50 pages full of actionable benchmarking research
What's new in 2024?
We’ve launched several new design and functionality updates for improved usability and even more evidence-based benchmarking insights, including:
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New channels: including Rep/AM instant messaging, Virtual and F2F speaker programmes, and Pharma symposium (plus new ‘Cross-functional’ category)
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Improved structure & content flow
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Improved KPI and Channel attributes research
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Numerous new insights and improved charts/visualizations, including Prescription intent, Digital satisfaction and Channel frequency
For more information, please contact your account manager or request a demo call via the form below!