WEBINAR
Winning with Cx excellence at launch: How external benchmarking optimises engagement and drives NPS leadership
Date & Time |
Duration |
|
Tuesday, June 3, 2025 4PM CET |
45 minutes |
In today’s competitive pharma landscape, exceptional customer experience (Cx) isn’t just an advantage, it’s a necessity. Register for our upcoming webinar to see how benchmarking turns data into action, helping you pinpoint improvements, drive impact, and stay ahead. Through real-world case studies, discover how regular, robust benchmarking fuels Cx transformation and brand success.
Key topics include:
- Leveraging Cx Benchmarking to create better customer experiences
- Longitudinal impact of continuous Cx improvement on driving NPS leadership
- Case study 1: The effect of optimising Omnichannel & Cx at launch on NPS leadership (immunology)
- Case study 2: How fixing the mix and the right Cx drivers affects NPS outcome
- Navigator365 Cx Benchmark Lite: new kid on the block for continuous Cx measurement
Unable to make the live webinar? You are still invited to register now to watch it on-demand as soon as it's available.
Interested in learning more about what we can do for you? Tap the ‘Contact Us’ button above.
Further reading? Navigator365™ Cx Benchmark, How competitive Cx benchmarking could lead to improved business outcomes
